Courtyard by Marriott Los Angeles Pasadena Old Town

Loved how it’s right in the downtown area, and it was so convenient to walk just a short distance to restaurants and stores. The lobby and pool area were a pleasant area to hang out in. All the staff were very friendly and professional. We had a noise issue with guests in the room next to us who were partying at 2 am. We called the front desk about it and eventually the guests stopped. The next morning, we came down to the front desk and I was impressed how it was handled by the woman there at the front desk where she expected us to come down to bring up the issue, and we were more than enough compensated for the trouble, providing us late checkout, offering us free breakfast, and refunding us a significant amount from our bill. Overall, we left very satisfied with our stay, and I would certainly stay there again.

Quality starts at the top … whoever the manager is knows how to hire the right people. I have traveled the world: Europe, Central America, the Caribbean, and 47 out of 50 US states … and have never experienced the level of hospitality at Courtyard by Marriott Pasadena. My wife was having open heart surgery at Huntington Memorial Hospital and I needed a home away from home for one week. Everyone, and I mean everyone seamlessly and unselfishly enabled our family to attend to my wife’s medical needs. Coming back soon for her follow up appointment !!!

how well I was taken care of. the staff is well trained to overcome problems and to advert problems in the first place! there were only 2 rooms to choose from when I arrived. I was miffed about that. if I had known I would’ve left earlier, I didn’t realize it was first come first serve but the staff actually took me around to the rooms and let me take my time in deciding I was quite happy after that.

I was in town for Universal studio. The hotel price was fine and it better than other hotel fee. My bed was comfortable and our room is very clean. Parking garage close to your room level. Free Breakfast was really good with the price.

The breakfast was very good every day. The hotel itself was undergoing renovations, so very noisy. It's location too is a noisy area. Lots of sirens, view was of the back of a gas station and dumpster. And sadly, junky cars with homeless living in them. Made me sad.